Last updated: October 1, 2026
We want you to be happy with everything you buy from Hayling Jetsport. Please also read our privacy policy. This returns policy explains how cancellations, returns and refunds work for orders placed on haylingjetsport.org.
Canceling an order
You can cancel an order at no charge before it ships or is picked up. Email sale@haylingjetsport.org with your name and order number, and we will refund you in full.
Our returns policy
If you change your mind after receiving your order, you can request a return within 14 days of delivery or pickup.
- Email sale@haylingjetsport.org with your order number to get return approval before sending anything back.
- Items must be unused and in the condition you received them, with all parts, keys, manuals and paperwork (including any title or registration documents).
- Unless the item is defective, you are responsible for return shipping or freight costs. For jet skis, trailers, ATVs and golf carts, we will explain how return freight or drop-off can be arranged.
- Large vehicles and equipment may be subject to a restocking fee of up to 15% to cover inspection and handling. We will tell you the amount before you return the item.
Damaged, defective or incorrect items
Please inspect your order on delivery. If anything arrives damaged, defective or not as described, note it on the delivery receipt if possible and contact us within 7 days. We will repair, replace or refund the item and cover reasonable return shipping costs.
New jet skis and many other products are covered by the manufacturer’s warranty. The FTC explains how product warranties work. We are happy to help you make a warranty claim.
Pre-owned jet skis
Pre-owned skis and vehicles are sold “as is”, as described in the listing, including their age, hours and any known issues. They are not covered by a store warranty unless the listing says so. If a pre-owned item arrives materially different from its description, contact us within 7 days and we will make it right.
Items we cannot accept for return
Unless they are defective, we cannot accept returns of:
- special-order or custom items ordered to your specifications;
- items that have been used, installed, registered or ridden, beyond what is needed to inspect them;
- opened electronics or safety equipment that cannot be resold for safety reasons.
How refunds are paid
Once we receive and inspect your return, we will issue your refund within 10 business days to your original payment method. Your bank or card issuer may take a few extra days to post it. Original shipping charges are not refundable unless the item was damaged, defective or sent in error.
Returns policy FAQs
Does the returns policy apply to sale items? Yes. Sale and clearance items follow the same returns policy, unless the listing says the item is final sale.
Can I exchange an item instead of returning it? Yes. Tell us which item you would like instead when you contact us, and we will let you know about any price difference before we ship it.
What if I bought a jet ski as a gift? The same returns policy applies. The refund goes back to the original payment method, so the buyer will need to contact us to start the return.
How will I know my return has arrived? We will email you when we receive and inspect the item, and again when your refund has been issued.
Contact us
Ready to shop again? Browse jet skis for sale or view your orders in your account. To start a return or ask about a refund, email sale@haylingjetsport.org with your order number. We will get back to you as soon as we can.